Privacy Policy

REALA (hereinafter referred to as "the Company") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Services").

Article 1 (Personal Information)

"Personal Information" refers to "personal information" as defined in the Act on the Protection of Personal Information, which means information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, and other descriptions, as well as data related to appearance, fingerprints, voiceprints, and the insurer number of a health insurance card, etc., which can identify a specific individual by such information alone (personal identification information).

Article 2 (Method of Collecting Personal Information)

The Company may ask users for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver's license number, etc., when they register for use. In addition, the Company may collect transaction records and payment information, including users' personal information, from partners (including information providers, advertisers, advertisement distributors, hereinafter referred to as "Partners").

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

To provide and operate the Company's services
To respond to inquiries from users (including identity verification)
To send emails regarding new features, updates, campaigns, and other services provided by the Company
To contact users as necessary for maintenance, important notices, etc.
To identify users who violate the Terms of Use or attempt to use the service for fraudulent or improper purposes, and to refuse their use
To allow users to view, change, delete their registration information, and check their usage status
To charge users fees for paid services
For purposes incidental to the above

Article 4 (Change of Purpose of Use)

The Company may change the purpose of use of personal information only if it is reasonably related to the purpose before the change. In case of a change, the Company shall notify the user or publicly announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

Except in the cases listed below or as permitted by laws and regulations, the Company will not provide personal information to third parties without prior consent from the user:

When necessary to protect a person's life, body, or property and it is difficult to obtain the person's consent
When it is particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the person's consent
When it is necessary to cooperate with national institutions, local governments, or their contractors in performing duties prescribed by law, and obtaining the person's consent may impede the execution of such duties
When the following matters have been announced in advance, and the Company has notified the Personal Information Protection Commission:
- That the purpose of use includes provision to third parties
- Items of data provided to third parties
- Means or methods of provision to third parties
- That the provision to third parties will be stopped at the request of the individual
- Methods of accepting such requests

Notwithstanding the provisions above, the following cases are not considered provision to third parties:

When the Company outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use
When personal information is provided due to business succession by merger or other reasons
When personal information is used jointly with specific persons, and the scope, purpose, and responsible party are notified to the individual in advance or made easily accessible

Article 6 (Disclosure of Personal Information)

When requested by the individual, the Company shall disclose personal information without delay. However, all or part of the disclosure may not be made if it falls under any of the following, and the Company will notify the user without delay if a decision not to disclose is made. A fee of 1,000 yen per case will be charged for disclosure:

If disclosure may harm the life, body, property, or other rights and interests of the individual or a third party
If disclosure may significantly hinder the proper execution of the Company's business
If disclosure would violate other laws or regulations

Notwithstanding the above, in principle, the Company will not disclose information other than personal information such as history and characteristic information.

Article 7 (Correction and Deletion of Personal Information)

Users may request correction, addition, or deletion ("Correction, etc.") of their personal information held by the Company if it is incorrect. If deemed necessary, the Company shall promptly make such Correction, etc. If the Company makes a Correction, etc., or decides not to, it shall promptly notify the user.

Article 8 (Suspension of Use of Personal Information)

If requested by the individual to suspend or delete ("Suspension of Use, etc.") their personal information due to being handled beyond the scope of the purpose of use or obtained by improper means, the Company shall promptly investigate and, if necessary, take action. If the Company takes such action or decides not to, it shall promptly notify the user. However, if Suspension of Use, etc. requires excessive cost or is otherwise difficult, the Company will take alternative measures to protect users' rights and interests.

Article 9 (Changes to the Privacy Policy)

The contents of this Policy may be changed without notifying users, except as otherwise provided by laws or this Policy. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect when posted on this website.